{"id":3064,"date":"2019-02-12T13:15:58","date_gmt":"2019-02-12T10:15:58","guid":{"rendered":"http:\/\/www.ambalajveetiket.com\/?p=3064"},"modified":"2021-03-25T23:12:22","modified_gmt":"2021-03-25T20:12:22","slug":"bobsttan-inovatif-arttirilmis-gerceklik-musteri-servis-asistani","status":"publish","type":"post","link":"https:\/\/www.ambalajveetiket.com\/index.php\/2019\/02\/12\/bobsttan-inovatif-arttirilmis-gerceklik-musteri-servis-asistani\/","title":{"rendered":"BOBST\u2019tan inovatif artt\u0131r\u0131lm\u0131\u015f ger\u00e7eklik m\u00fc\u015fteri servis asistan\u0131"},"content":{"rendered":"<p>BOBST 29 Ocak\u2019ta inovatif \u2018Helpline Plus AR\u2019, artt\u0131r\u0131lm\u0131\u015f ger\u00e7eklik (augmented reality &#8211; AR) g\u00f6zl\u00fckleriyle ak\u0131ll\u0131 bir kulakl\u0131\u011f\u0131 bir araya getiren ambalaj end\u00fcstrisinde ilk uzaktan servis asistan\u0131n\u0131 duyurdu.<br \/>\nTeknik destek ihtiyac\u0131 duyan m\u00fc\u015fteriler ak\u0131ll\u0131 kulakl\u0131\u011f\u0131 takabiliyor ve kullan\u0131c\u0131n\u0131n ayn\u0131 anda ne g\u00f6rd\u00fc\u011f\u00fcn\u00fc g\u00f6rebilen ve ger\u00e7ek zamanl\u0131 olarak tavsiye ve destek sunan uzmanlarla ba\u011flant\u0131 kurabiliyor.<br \/>\nBusiness Unit Services Ba\u015fkan\u0131 Julien Laran, \u201cBu, m\u00fc\u015fteri deneyimini en \u00fcst d\u00fczeye \u00e7\u0131karmak i\u00e7in en son teknolojiyi benimsemek konusunda b\u00fcy\u00fck bir ad\u0131m\u201d diyor ve devam ediyor. \u201cBunun, m\u00fc\u015fterilerimize, \u00f6zellikle de bu inovasyonun h\u0131zl\u0131 bir \u015fekilde problem \u00e7\u00f6zmesine ba\u011fl\u0131 olarak zaman ve maliyet tasarrufu i\u00e7in \u00f6nemli faydalar sa\u011flayaca\u011f\u0131na inan\u0131yoruz. AR&#8217;den \u00f6nce bile, Helpline (Yard\u0131m Hatt\u0131) hizmetimiz bir\u00e7ok sorunu \u00e7evrim i\u00e7i olarak iki saatten daha az bir s\u00fcrede \u00e7\u00f6zebiliyorlard\u0131 &#8211; \u015fimdi daha fazla sorunun \u00e7\u00f6z\u00fclebilece\u011fine ve zaman\u0131n daha da azalt\u0131laca\u011f\u0131na inan\u0131yoruz.\u201d<br \/>\nHelpline Plus AR, Wi-Fi ba\u011flant\u0131l\u0131 ve m\u00fc\u015fterinin makinesiyle internet \u00fczerinden g\u00fcvenli bir ba\u011flant\u0131 kuruyor. M\u00fc\u015fterilerin talebi \u00fczerine bir BOBST uzman\u0131 ba\u011flan\u0131yor ve iki y\u00f6nl\u00fc video ve ses canl\u0131 ak\u0131\u015f\u0131 sayesinde, soruna an\u0131nda bir \u00e7\u00f6z\u00fcm sa\u011flanabiliyor.<br \/>\nJulien Laran, \u201cHelpline Plus AR, m\u00fc\u015fterimiz ve uzmanlar\u0131m\u0131z aras\u0131nda kesintisiz bir deneyim sunuyor, \u00e7\u00fcnk\u00fc BOBST makinesi do\u011frudan servise ba\u011fl\u0131\u201d diyor ve ekliyor. \u201cAk\u0131ll\u0131 kulakl\u0131kla her ikisi de ayn\u0131 anda ayn\u0131 \u015feye bak\u0131yor, kar\u0131\u015f\u0131kl\u0131k riskini s\u0131n\u0131rl\u0131yor. Servis bilgi bo\u015fluklar\u0131n\u0131 kapat\u0131yor ve sonu\u00e7ta daha az aksama s\u00fcresi ve daha fazla verimlilik ve daha fazla m\u00fc\u015fteri deneyimi sunuyor.\u201d<br \/>\nBOBST, ambalaj end\u00fcstrisinde, art\u0131r\u0131lm\u0131\u015f ger\u00e7eklik (augmented reality) ile modern uzaktan yard\u0131m sa\u011flayan ilk \u015firkettir.<br \/>\nHelpline Plus AR kademeli olarak d\u00fcnya \u00e7ap\u0131nda lanse edilmekte. Konuyla ilgili video linki:<br \/>\n<iframe loading=\"lazy\" title=\"BOBST Helpline Plus AR\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/i6eRFSwta40?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>BOBST 29 Ocak\u2019ta inovatif \u2018Helpline Plus AR\u2019, artt\u0131r\u0131lm\u0131\u015f ger\u00e7eklik (augmented reality &#8211; AR) g\u00f6zl\u00fckleriyle ak\u0131ll\u0131 bir kulakl\u0131\u011f\u0131 bir araya getiren ambalaj end\u00fcstrisinde ilk uzaktan servis asistan\u0131n\u0131 duyurdu. Teknik destek ihtiyac\u0131 duyan m\u00fc\u015fteriler ak\u0131ll\u0131 kulakl\u0131\u011f\u0131 takabiliyor ve kullan\u0131c\u0131n\u0131n ayn\u0131 anda ne g\u00f6rd\u00fc\u011f\u00fcn\u00fc g\u00f6rebilen ve ger\u00e7ek zamanl\u0131 olarak tavsiye ve destek sunan uzmanlarla ba\u011flant\u0131 kurabiliyor. Business Unit [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3867,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.ambalajveetiket.com\/index.php\/wp-json\/wp\/v2\/posts\/3064"}],"collection":[{"href":"https:\/\/www.ambalajveetiket.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ambalajveetiket.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ambalajveetiket.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ambalajveetiket.com\/index.php\/wp-json\/wp\/v2\/comments?post=3064"}],"version-history":[{"count":1,"href":"https:\/\/www.ambalajveetiket.com\/index.php\/wp-json\/wp\/v2\/posts\/3064\/revisions"}],"predecessor-version":[{"id":3868,"href":"https:\/\/www.ambalajveetiket.com\/index.php\/wp-json\/wp\/v2\/posts\/3064\/revisions\/3868"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ambalajveetiket.com\/index.php\/wp-json\/wp\/v2\/media\/3867"}],"wp:attachment":[{"href":"https:\/\/www.ambalajveetiket.com\/index.php\/wp-json\/wp\/v2\/media?parent=3064"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ambalajveetiket.com\/index.php\/wp-json\/wp\/v2\/categories?post=3064"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ambalajveetiket.com\/index.php\/wp-json\/wp\/v2\/tags?post=3064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}